Lifetime Guarantee

Because your gear should last as long as the memories you make.

Built to Last for Life

We’re committed to quality, and our Lifetime Guarantee means we’ll make it right if there’s a manufacturing issue. If you’re the original owner, this guarantee covers your product for its usable life. Just keep your original receipt for verification.

SHOP LONG WEEKEND

How to Make a Claim

To make a claim, please reach out with your proof of purchase and details of the issue. We aim to respond within 24 hours and will work with you on repair or replacement options if your product qualifies under our Lifetime Guarantee.

START A CLAIM

FAQs

The Lifetime Guarantee covers any manufacturing defects that affect how your product works. If you’re the original owner and have proof of purchase, we’ll repair, replace, or refund the product if it has a defect. Our goal is for you to enjoy your Long Weekend gear for its entire usable life.
Our guarantee doesn’t cover:
- Normal Wear and Tear: Scratches, dents, and other signs of everyday use.
- Accidental Damage or Misuse: Damage from drops, improper use, or unauthorized alterations.
- Extreme Conditions: Exposure to environments or weather outside the product’s intended use.
Our Lifetime Guarantee covers the usable life of the product for its original owner. While “lifetime” doesn’t mean the owner’s lifetime, it does mean we’ll support the product for as long as it’s realistically usable and functional.
If you believe your product has a manufacturing defect, please contact us with:
- Proof of purchase (like your receipt),
- A description of the issue, and
- Photos, if possible, to help us assess the problem.
Our team will review your claim and guide you through the next steps for repair or replacement.
If you believe your product has a manufacturing defect, please contact us with:
- Proof of purchase (like your receipt),
- A description of the issue, and
- Photos, if possible, to help us assess the problem.
Our team will review your claim and guide you through the next steps for repair or replacement.
If your product is discontinued or out of stock, we’ll do our best to offer a comparable replacement. Our goal is to ensure you have a product you’re happy with, even if the exact item isn’t available.
In most cases, there’s no charge for repairs or replacements due to manufacturing defects. However, you may be responsible for shipping costs to send the item to us, depending on your location.
If you're having issues with a product and purchased from one of our authorized resellers, you'll need to contact the store you purchased from directly for any warranty claims.

The Lifetime Guarantee covers any manufacturing defects that affect how your product works. If you’re the original owner and have proof of purchase, we’ll repair, replace, or refund the product if it has a defect. Our goal is for you to enjoy your Long Weekend gear for its entire usable life.
Our Lifetime Guarantee covers the usable life of the product for its original owner. While “lifetime” doesn’t mean the owner’s lifetime, it does mean we’ll support the product for as long as it’s realistically usable and functional.
If you believe your product has a manufacturing defect, please contact us with:
- Proof of purchase (like your receipt),
- A description of the issue, and
- Photos, if possible, to help us assess the problem.
Our team will review your claim and guide you through the next steps for repair or replacement.
In most cases, there’s no charge for repairs or replacements due to manufacturing defects. However, you may be responsible for shipping costs to send the item to us, depending on your location.

Our guarantee doesn’t cover:
- Normal Wear and Tear: Scratches, dents, and other signs of everyday use.
- Accidental Damage or Misuse: Damage from drops, improper use, or unauthorized alterations.
- Extreme Conditions: Exposure to environments or weather outside the product’s intended use.
If you believe your product has a manufacturing defect, please contact us with:
- Proof of purchase (like your receipt),
- A description of the issue, and
- Photos, if possible, to help us assess the problem.
Our team will review your claim and guide you through the next steps for repair or replacement.
If your product is discontinued or out of stock, we’ll do our best to offer a comparable replacement. Our goal is to ensure you have a product you’re happy with, even if the exact item isn’t available.
If you're having issues with a product and purchased from one of our authorized resellers, you'll need to contact the store you purchased from directly for any warranty claims.